E-Commerce Customer Service Sales Associate

Full Job Description

Airport Home Appliance is a “Family-Owned Appliance Retailer “that offers the largest selection of appliance brands in Northern California. Our E-Commerce department is the fastest growing part of our business that is looking for self-motivated Full Time or Part Time E-commerce customer service sales associates to make difference.

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Responsibilities

• Provide coverage support for the live chat, phone, and e-mail enquiries. Also offer customers products & services to meet their needs.
• Take phone orders, enter them into computer system and set up delivery after phone consultation.
• Work with purchasing, logistics & Installation department to make sure customer orders are delivered & installed to customer’s satisfaction.
• Expedite the resolution of customer deliveries, returns and enquiries to maximize customer satisfaction.
• Meet monthly sales & customer satisfaction goals assigned by E-Commerce Manager.
• Maintain your knowledge of the products & services we offer to customers by attending training events in store, corporate office, online and occasionally off site at vendor training events

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Requirements

• 2+ years’ experience in retail sales or customer service
• Proven ability to learn quickly about technology products and services
• A passion for service and customer engagement
• Committed to total customer satisfaction with outstanding communication, interpersonal skills, and professionalism
• A team player
• Previous Appliance Sales or Phone Sale Experience is preferred but optional

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We Offer

• Highly Competitive Pay (Base plus commission)
• Comprehensive Training Programs
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K
• Employee Discounts

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Job Type:

Full-time

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Pay: $5,000.00 -$8,000.00 per month

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Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

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Schedule:

• 8 hour shift

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Work Location:

In person